Excela Health, a leading provider of advanced medical care in Pennsylvania, employs more than 735 physicians and allied health professionals in 35 clinical specialties and has more than 4,900 employees and 797 volunteers. Founded in 2004, the healthcare system merged four hospitals, dozens of physician practices and numerous outpatient services including two medical malls.
Patient satisfaction, clinical quality and safety were immediate system priorities, and Excela realized that employee engagement contributes to outcomes in all three areas. So the Western PA health system decided to focus on internal communication and employee collaboration by developing and executing a strategic communications plan that included the Excela Mobile App.
Major issues affecting Excela (similar to those of the broader healthcare industry) included:
After reviewing several solutions available, theEMPLOYEEapp by APPrise Mobile was selected as the mobile solution that would allow the organization to quickly and effectively address its challenges. In a short timeframe post launch, Excela achieved a number of key results: