Modern Restaurant Management: CPK: A Case Study in Training and Engagement via App

by Barbara Castiglia | November 8, 2017

California Pizza Kitchen (CPK) has nearly 14,000 employees across 300 restaurants in 15 countries and 218 cities around the world. As is common in the restaurant industry, CPK spends considerable time and resources training and educating part-time and hourly workers to keep them updated on new menu items, safety procedures and cooking techniques, and communicating with Read more…

CEB Global: The Kids Are Alright: Generation Z Will Probably Do Just Fine in the Workforce

by Aman Kidwali | November 8, 2017

As millennials grew into the largest generation in the workforce over the past few years, we’ve been treated to a deluge of breathless media coverage about how uniquely difficult they were to deal with and how they were ruining everything. From chain restaurants to jewelry, along with job loyalty and the 9-to-5 workday, the list of Read more…

CNBC: Here’s How Millennials Feel About the Next Generation Entering the Workforce

by Ruth Umoh | November 7, 2017

Just as managers hesitated when millennials were first joining the workforce, millennial professionals are now wary of the incoming Generation Z. Last year, the first group of Gen Z-ers graduated from college and entered the workplace. When it comes to working with Gen Z, millennial managers appear to be the most worried about company culture, according Read more…

SHRM: Managers Not Too Enthusiastic About Generation Z Coming to Work

by Dana Wilkie | November 3, 2017

They’ll be difficult to manage, hard to communicate with and won’t have a particularly strong work ethic. While that may sound like what older generations were saying about Millennials not too long ago, it’s also what some workplace managers are now saying about the latest addition to the workforce—Generation Z. Generation Z members—generally, those born Read more…

HR Daily Advisor: Many Workplace Managers Think Gen Z Will Be Tougher to Work With

by HR Daily Advisor | October 26, 2017

A significant number of workplace managers believe that members of “Generation Z” –those whose birth years range from the mid-1990s to mid-2000s, and a number of whom are or will soon be entering the workforce—will be more difficult to work with, according to new survey. Specifically, 36% of managers believe Gen Z will be more Read more…

Entrepreneur: Why Elon Musk’s Vision of Communications Over Collaboration Won’t Work for Most Businesses

by Jeff Corbin | October 16, 2017

Top-down communications and collaboration are not mutually exclusive In a recently revealed email to his employees at Tesla, Elon Musk preached the virtues of collaboration and lack of hierarchical communications as a best practice for successful communications in a company. He is right and wrong. Not all companies are set up or staffed like a high tech/engineering company similar Read more…

Hotel Management: Training Users on New Hotel Technology is No Simple Task

by Esther Hertzfeld | September 27, 2017

Without the right training tools and procedures in place, hoteliers risk hurting the guest relationship with poor employee knowledge and communication. A lot of training inefficiencies come from new technology — but a lot of hoteliers rely on technology companies to assist with that new tech guidance. So do tech companies offer the employee training hotels Read more…

PRSA Tactics: PRSA Survey: Communicators Are Slow to Embrace New Technologies

by Dean Essner | June 30, 2017

Internal and external communication has never been so convenient for PR professionals. Looking to quickly share a file with a co-worker? You can message them on Slack. Trying to give your followers insight into the conference you’re attending? You can live-tweet it. Technology helps to simplify and facilitate connections — all communications professionals have to Read more…

HR Daily Advisor: Trends in Communications Industry Show Companies Slow to Adopt New Technologies

by HR Daily Advisor | June 28, 2017

The Public Relations Society of America (PRSA) and theEMPLOYEEapp by APPrise Mobile has released findings from a new study on technology usage by the Communications Industry.  The report is based on a survey of more than 600 communications professionals and reveals that while companies have embraced social media as an effective way to connect with Read more…

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