10 Questions to Determine if You Need an App For Employees

10 Questions to Determine if You Need an App For Employees

There are a lot of different internal communications solutions out there. So, how do you decide which one you need? Because 80% of the global workforce doesn’t work behind a desk, we believe that mobile solutions are key. So, if you’re wondering if you need an app for employees to use, but aren’t sure if it’s the right fit, ask yourself these ten questions.

New Channel Checklist

Throwing a new tool or technology at a problem isn’t always the right approach. It’s important to really consider your existing channels, what you need to send, who you’re trying to reach, and what you’ll need to be able to do in the future. An internal comms audit can help you visualize this at your organization. This will help you find gaps in your current strategy, but there are other factors that might make finding an app for your employees a good decision.

Ask yourself: 

  1. Have you asked your employees if they want an employee app?
  2. Do your frontline workers and hard-to-reach employees have access to the channels you’re currently using?
  3. Is your content strategy being held back by limitations of existing channels?
  4. Are your employees disconnected from the company, mission, vision, values, or culture?
  5. Is it difficult to improve frontline manager communication with your existing platforms?
  6. Are your employees wasting time trying to find the information they need?
  7. Can you measure success on your current platforms?
  8. Are you able to reach your employees during an emergency or crisis?
  9. Are you struggling to have employees complete certifications and required training? 
  10. Do you rely heavily on outdated and difficult to track methods of communication (e.g. printed materials)? 

10 Questions for Your Employee App Provider

Okay, so you’ve determined you need an app for employees to receive communication. Now what? Picking an app provider can be a daunting and overwhelming task. Download our free checklist of the ten questions you should ask your mobile communications app provider to make an informed decision.

Ensuring Success When Introducing a New Tool

And once you’ve selected an app provider, it’s important to consider your rollout strategy. Without a well thought out deployment plan that considers change management best practices, any new tool can fail. Even a much needed one. Follow these steps to make sure your new tool gets adopted by your employees.

  • Pilot the tool. You can learn a lot from a pilot. Are there any barriers? Where might more training be helpful? What kind of content do the pilot employees want that you didn’t think of? Our clients in particular have had a lot of success when piloting with a leadership group as well to get them bought in and advocating for the tool when you launch it to your whole company.
  • Plan a staged rollout. Your strategy for gaining adoption might be different for each employee group you want using the new tool. theEMPLOYEEapp’s clients have had the most success when rolling out their apps in stages. Whether you want to roll out by region, by department, or by role, this strategy really helps.
  • Survey your people. Don’t rely on assumptions about what you think your employees will want a tool to do. Gaining buy-in is a lot easier when your teams feel like they were included and considered. So survey your employees early on and let that intel drive your content strategy and rollout campaigns.
  • Follow the ADKAR Change Management Stages. A new tool is a big change. You’ll definitely want to consider change management best practices to ensure long-lasting success and adoption. 

What’s Next?

If you’re considering an employee app and want to learn more about how theEMPLOYEEapp can help solve the challenges of communicating with your deskless workers, let’s get in touch.

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