How to Improve HR Communication
A good HR communication strategy is something every single organization needs. HR-related messages are critical for daily operations, employee safety, onboarding and offboarding (two key pillars of the employee experience), and so much more. And yet…employees don’t always engage with these mission-critical comms the way we hope they would. Here are three ways to start fixing that.
Put Yourself in the Shoes of Your Employees
Just because you think you’ve explained your HR programs and requests simply, doesn’t mean your employees understand. We all have different learning styles, education backgrounds, and experiences. What makes sense for a portion of your employee population, might go over the heads of the others.
Benefits can be confusing. In fact, only 19% of employees actually understand their benefits. So, it’s important to get a baseline of your employee population. Through surveys and focus groups, determine what their current level of understanding is about key topics like benefits and compliance. And try to determine what additional channels or mediums would improve understanding. Do you need more videos that explain things? Do you need more workshops and sessions employees can attend?
Emphasize Why Your HR Communication is Important
Internal communication professionals know that sharing the “why” or “so what” behind a message is vital. The same is true for your HR communication.
You have to explain the benefits and reasons why you’re communicating about something. Compliance communication isn’t just about the company checking a box—it’s about following rules and regulations that are there to protect the employee and customers. Benefits communication is about more than just getting employees to be aware of their options, but to understand how each individual benefit helps them.
Create Analytics-Backed Campaigns
HR communication is often annual—annual training, open enrollment, compliance, onboarding, offboarding, the list goes on. But this gives you a huge opportunity. You have years worth of data to look at and determine what has been successful and what realistic goals and targets are. Set these benchmarks and remember to include employee feedback in your data when you sit down to strategize with the internal comms team.
And if using data to drive your communication strategy is new or challenging for you, start by checking out our free guide for all things analytics and measurement.
And then start planning. Most HR communication is known in advance, which means you can begin planning your strategies months ahead of time and have an adequate runway for planning your communications campaigns. This will also prevent you from scrambling to create new assets and materials.
Once a campaign is over, dig into the data. What worked and what didn’t? What might need more testing before you can make a judgment call? Can you bring your focus group back together to see what they thought about the new approach? And start planning for how you’ll do the next campaign better.