Springfield Clinic is one of the largest private, multi-specialty medical clinics in Illinois. Founded in 1939 and with over 450 physicians and advanced practitioners covering eighty medical specialties and sub-specialties, Springfield Clinic conducts well over one million patient encounters each year. The company’s staff is comprised of more than 2,200 medical and administrative employees spread across 50 locations throughout 20 counties in central Illinois.
Up until partnering with APPrise Mobile and theEMPLOYEEapp, Springfield Clinic relied on traditional communications means including email, an underutilized and ineffective intranet, and siloed newsletters. The communications team determined that these tools were not effective, were largely being ignored by staff and did very little to build team and organizational unity. Springfield Clinic sought to identify a solution that would engage both physicians and staff, increase engagement when it came to organization initiatives, improve morale by having employees feel more connected and consolidate traditional communications tools by creating a “go to” resource. The new solution had to be intuitive, cost-effective, and simple enough for non-tech savvy individuals to manage as well as provide team members with an easy and convenient way to access important documents, workplace resources and information. Springfield Clinic concluded that the answer was a mobile app.
Springfield Clinic decided to work with theEMPLOYEEapp by APPrise Mobile for several important reasons.
To start, Springfield Clinic launched the SC Network as part of a three-month pilot to a group of about 50 users who tested the new tool and provided feedback. Then the SC Network was launched company-wide, achieving the following results:
“SC Network achieved the difficult balance of feeling new and exciting while simultaneously remaining accessible and welcoming to employees with varied levels of tech comfortability. Revitalizing our communications strategy with APPrise Mobile and theEMPLOYEEapp has had a tremendous impact on employee engagement, satisfaction and morale.” – Patty Kuhn, Director of Marketing and Communications