Forming Partnerships With Leadership
Host: On this episode of ICTV, Suzanne Caballero, Director of Strategic Initiatives and Communications for Joyson Safety Systems is back to talk about how she has formed strong partnerships with her senior leaders and why that’s so important.
Suzanne: Part of it has to do with time, establishing relationships over time, earning trust. Part of that has to do with results, right? The ability to execute, do a good job and do it again, or make adjustments and take feedback myself. But I also know that the more I can multiply that with other key communicators in the organization, the better reach we have as a leadership team. But I also think that part of being successful is showing my value to the team about what customer service I can provide them.
I’ll give you a great example. One of our major strategic initiatives focuses on quality mindset. And the messaging behind that is every day, everyone is responsible for quality. And so, one of the ways we’ve been able to prove value out of the communications angle is, how can we support that directive of a quality mindset from a communications perspective?
And we do it in a way that they may not even realize. But we understand their priorities and we do something about it. And we are relentless in that pursuit to improve how we message, where we message, when we message, and is it working.
If you can reach someone and make them stand a little taller with the work they’re doing, with a good message that reminds them that their job is important and why it’s important, particularly because we make automotive safety components, then I’ve done my job supporting a functional leader under the same umbrella of the quality mindset.