COVID-19 has forced communications teams from all industries to evaluate their existing crisis communications plans and how they support all employees, whether they sit at a desk or work on the frontline of the organization. In this type of unprecedented, emergency situation it’s difficult to have a blueprint of what to do.

So, we wanted to share four of our top tips for communicating through a crisis situation.

For other crisis communication tips and best practices:

• Read “In Times of Crisis: Don’t Forget Your Frontline Teams” by our Director of Client Strategy Amy Jenkins. This blog provides more detail about the tips in this infographic.
• Watch Internal Comms TV Episode 12: Communicating Through Crisis featuring CEO of Brilliant Ink Ann Melinger and CEO of Davis & Company Alison Davis. This episode of ICTV covers everything from how to put your employees first in your comms strategy to how to take care of yourself as a communicator.