Client Success Account Manager - theEMPLOYEEapp

Client Success Account Manager

Client Success Account Manager

As a Client Success Account Manager, you’ll be directly responsible for client satisfaction and success, from onboarding to implementation to support. This includes knowing our solution and representing it to clients; understanding our client’s business enough to support their implementation and ensure we are meeting their needs, and managing professional relationships and communications with individuals in different roles and levels.

You should have a passion for quality and success, have a mind for investigating and resolving issues, and have an interest in ongoing process improvement. The impact of your work at theEMPLOYEEapp will be significant as you directly enable our clients to be successful.

This is a fully remote position.

What You’ll Do:

  • Maintain daily client interaction for a select number of clients
  • Provide strategic guidance on best use of theEMPLOYEEapp platform based on client needs
  • Assist in process of onboarding new clients
  • Work with the APPrise Mobile development team to resolve client issues.
  • Analyze client use of technology platform and prepare regular retention reports
  • Assist in testing of the platform as well as new features and functionality
  • Gather client feedback and communicate with the development team to influence the product roadmap
  • Assist in the implementation of internal processes and tools including ticketing, issue prioritization, and analytics

Who You Are:

  • 2-3 years experience in customer support/success or account management preferred
  • Desire to begin or maintain a career in Account Management and Client Success
  • Desire to work in a start-up environment
  • Proficiency with Microsoft Office, G-suite, CRM, and ticketing tools
  • Experience with SugarCRM, Zendesk, and Trello is a plus
  • Excellent written and verbal communication skills
  • Bachelor’s degree or equivalent

Benefits Package:

  • Medical, Dental, Vision Insurance
  • Life Insurance
  • LTD
  • Aflac
  • 401(k)
  • 401(k) Discretionary Match
  • Unlimited Time Off
  • Summer Fridays
  • Pet Insurance

We are proud to be an Equal Opportunity Employer!

To apply for this position, please fill out an application.